Social Exclusion in Human-Technology Interaction

Clarissa Sabrina Arlinghaus
Research Theme
R2 Prosilience & Robustness

We explore the effects of processes of social inclusion and social exclusion in work-related settings where human interact with latest technology. Here, our focus is on hybrid teams at work, where at least one member is a technical agent (e.g., AI or robot). Our studies are often based on the Williams’ temporal need-threat model which deals with the short-term and long-term effects of ostracism. However, we do not only research ostracism. Instead, we extend the existing model by investigating the effects of several subtypes of ostracism-based exclusion (e.g., ignoring, averted eye gaze, silent treatment) and rejection-based exclusion (e.g., discrimination, dehumanization, hurtful laughter). This way, we raise awareness to the severe consequences of diverse forms of social exclusions through technology. We also examine how social exclusion is perceived and attributed depending on the agent who exclude others or is excluded by others and link our results to the “Computers Are Social Actors” paradigm.